Support
Fingertips is made by one person. Email gets read, and answered.
Get in touch
Expect a reply within a few days. If something is broken and stopping you working, say so in the subject line and it goes to the front.
What to include
Your device and OS version, the Fingertips version, what you did, what you expected, and what happened instead. A screenshot beats a description.
Questions that come up
- The Mac palette copies my snippet instead of pasting it.
- macOS requires Accessibility permission before any app can send a keystroke to another app. Grant it in System Settings › Privacy & Security › Accessibility, and Enter will paste directly. Without it, Fingertips copies and you press ⌘V yourself.
- The Fingertips keyboard shows nothing.
- The keyboard needs Full Access to read the snippets the app saved for it. Settings › General › Keyboard › Keyboards › Fingertips › Allow Full Access. It does not read what you type; see the privacy page.
- Do my snippets sync between devices?
- Not in this version. Everything stays on the device it was saved on.
- Is it a subscription?
- No. Fourteen days free, then $9.99 once, covering Mac, iPad and iPhone.
- How do I get a refund?
- Purchases go through Apple, so refunds do too: reportaproblem.apple.com.
- I bought it and a new device says the trial has ended.
- Open Fingertips and choose Restore Purchase. If that does not fix it, email us with the Apple Account you bought it with.